{"id":271,"date":"2019-07-26T06:58:00","date_gmt":"2019-07-26T06:58:00","guid":{"rendered":"https:\/\/pellavasydan.fi\/index.php\/2019\/07\/26\/asiakaspalvelu-on-vaikeaa\/"},"modified":"2022-04-22T07:59:00","modified_gmt":"2022-04-22T07:59:00","slug":"asiakaspalvelu-on-vaikeaa","status":"publish","type":"post","link":"https:\/\/pellavasydan.fi\/?p=271","title":{"rendered":"Asiakaspalvelu on vaikeaa"},"content":{"rendered":"

Mink\u00e4laista on sinun mielest\u00e4si hyv\u00e4 asiakaspalvelu? Miten k\u00e4ytt\u00e4ytyy hyv\u00e4 asiakaspalvelija? Onko t\u00e4rke\u00e4mp\u00e4\u00e4, ett\u00e4 h\u00e4n on iloinen ja hyv\u00e4ntuulinen vai se, ett\u00e4 osaa edustamansa alan? T\u00e4m\u00e4 kysymys nousi j\u00e4lleen kerran mieleeni, kun sain samalla viikolla pariinkin kertaan mieleenpainuvaa palvelua.<\/p>\n

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K\u00e4vin tutussa liikkeess\u00e4 ja tervehdin puolituttua myyj\u00e4\u00e4 kuten aina. T\u00e4ll\u00e4 kertaa en kuullut h\u00e4nen vastaustaan, eik\u00e4 h\u00e4n ainakaan katsonut minuun p\u00e4in vaan jatkoi ty\u00f6t\u00e4\u00e4n. Ajattelin, ett\u00e4 mik\u00e4s nyt on…? Kysyin mit\u00e4 etsin – sit\u00e4 ei ollut – ja l\u00e4hdin nopeasti pois. P\u00e4\u00e4llimm\u00e4iseksi j\u00e4i h\u00e4mmennys ja ehk\u00e4 v\u00e4h\u00e4n paha mieli. Muutaman p\u00e4iv\u00e4n p\u00e4\u00e4st\u00e4 yritt\u00e4j\u00e4 soitti minulle, ett\u00e4 nyt semmoinen tuote on tullut. Siis – vau! Jostain h\u00e4n oli ottanut selv\u00e4\u00e4 puhelinnumerostani ja vaivautui soittamaan. Olin ymm\u00e4rt\u00e4nyt elekielen aivan v\u00e4\u00e4rin ja tehnyt h\u00e4tik\u00f6idyn p\u00e4\u00e4telm\u00e4n.<\/p>\n

Juuri t\u00e4ss\u00e4 tapauksessa – loppujen lopuksi – olin erityisen otettu hyv\u00e4st\u00e4 asiakaspalvelusta. Mutta ent\u00e4, jos tuota soittoa ei olisi tullut?<\/p>\n

K\u00e4vin toisella paikkakunnalla liikkeess\u00e4, jossa en asioi edes joka vuosi. Emme ehk\u00e4 ole myyj\u00e4n kanssa koskaan tavanneet. Kuljin silloinkin kyyn\u00e4rsauvan kanssa. Sain ”ylitsevuotavaa” palvelua. Minulle olisi tuotu yl\u00e4kerrasta n\u00e4ytille tuotteita, vaikka vakuutin, ett\u00e4 pystyn kyll\u00e4 portaat kukemaan. Jotenkin minulle tuli TUNNE, ett\u00e4 olen kovin vanha ja kovin vammainen. V\u00e4hempikin palvelu<\/b><\/i> olisi riitt\u00e4nyt. Ymm\u00e4rr\u00e4tk\u00f6, mit\u00e4 tarkoitan?<\/p>\n

L\u00e4\u00e4k\u00e4riss\u00e4k\u00e4ynti on yksi asiakaspalvelun koetinkivi. En pokkuroi l\u00e4\u00e4k\u00e4reit\u00e4, vaan olen ehdottomasti sit\u00e4 mielt\u00e4, ett\u00e4 he ovat MINUA VARTEN. Olen l\u00f6yt\u00e4nyt itselleni mukavan ”omal\u00e4\u00e4k\u00e4rin”. Nuori mies, joka kyll\u00e4 enimm\u00e4kseen tuiijottaa konettaan, mutta ymm\u00e4rr\u00e4n, ett\u00e4 se on v\u00e4ltt\u00e4m\u00e4t\u00f6nt\u00e4, koska hoitoni on niin pirstaloitunutta, k\u00e4yn monessa paikassa ja monen henkil\u00f6n hoidossa. T\u00e4m\u00e4 l\u00e4\u00e4k\u00e4ri puhuu nopeasti, mik\u00e4 sopii minulle, ja lis\u00e4ksi h\u00e4n avaa vaikeitakin l\u00e4\u00e4ketieteellisi\u00e4 termej\u00e4 ja vastaa kysymyksiini asiantuntevasti esim. l\u00e4\u00e4kkeitten kemiallisista vaikutuksista. Min\u00e4 koen, ettei minun osaamistani tai \u00e4lykkyytt\u00e4ni aliarvioida, vaan olen saanut paljon uutta tietoa ja k\u00e4sit\u00e4n paremmin esim. kivunhoidon. Viimeksi t\u00e4m\u00e4 l\u00e4\u00e4k\u00e4ri ei suostunut kirjoittamaan vahvempia kipul\u00e4\u00e4kkeit\u00e4, vaikka sill\u00e4 mielell\u00e4 h\u00e4nen luokseen menin. Kuitenkin koin, ett\u00e4 sekin oli hyv\u00e4\u00e4 asiakaspalvelua, kun h\u00e4n asian perusteli minulle sopivalla tavalla. Voin hyvin kuvitella, ett\u00e4 joku muu potilas ei pit\u00e4isi t\u00e4st\u00e4 ”tyylist\u00e4” hoitaa potilassta. Tai. Ehk\u00e4 t\u00e4m\u00e4 l\u00e4\u00e4k\u00e4ri k\u00e4ytt\u00e4ytyykin erilailla, kun potilas on toinen?<\/p>\n

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Asiakaspalvelu on vaikeaa ehk\u00e4 siksi, ett\u00e4 me ihmiset olemme niin erilaisia. Myyj\u00e4n n\u00e4k\u00f6kulmasta katsottuna pit\u00e4isi nopeasti tehd\u00e4 p\u00e4\u00e4telm\u00e4t, miten T\u00c4T\u00c4 ASIAKASTA palvellaan. Haluaako h\u00e4n jutella, vai haluaako olla omissa oloissaan? Esittelenk\u00f6 tuotteita, vai annanko rauhassa katsella itsekseen? Teitittelenk\u00f6 vai sinuttelenko? Autanko vai enk\u00f6? Joku voisi sanoa, ett\u00e4 t\u00e4rkeint\u00e4 myyntity\u00f6ss\u00e4 on saada kassa kilahtamaan ja mahdollisimman paljon myyty\u00e4. Itselleni, omassa putiikissa toimiessani, t\u00e4m\u00e4 ei ole p\u00e4\u00e4asia, vaan se, ett\u00e4 asiakas l\u00e4htee tyytyv\u00e4isen\u00e4. Joko h\u00e4n on l\u00f6yt\u00e4nyt etsim\u00e4ns\u00e4, saanut ainakin hyv\u00e4\u00e4 palvelua tai vain nauttinut n\u00e4kem\u00e4st\u00e4\u00e4n.<\/p>\n

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Koska olen tunneihminen, reagoin asiakaspalveluunkin tunteella. Usein ratkaisevaa on se, mink\u00e4lainen fiilis<\/b><\/i> minulle j\u00e4\u00e4 palvelutapahtuman j\u00e4lkeen. Toki ymm\u00e4rr\u00e4n, ett\u00e4 se, mit\u00e4 paketin sis\u00e4ll\u00e4 on, ratkaisee, eik\u00e4 se, miten se on paketoitu. Vai… miten se onkaan?<\/p>\n

Mervi<\/p>\n","protected":false},"excerpt":{"rendered":"

Mink\u00e4laista on sinun mielest\u00e4si hyv\u00e4 asiakaspalvelu? Miten k\u00e4ytt\u00e4ytyy hyv\u00e4 asiakaspalvelija? Onko t\u00e4rke\u00e4mp\u00e4\u00e4, ett\u00e4 h\u00e4n on iloinen ja hyv\u00e4ntuulinen vai se, ett\u00e4 osaa edustamansa alan? T\u00e4m\u00e4 kysymys nousi j\u00e4lleen kerran mieleeni, kun sain samalla viikolla pariinkin kertaan mieleenpainuvaa palvelua. K\u00e4vin tutussa liikkeess\u00e4 ja tervehdin puolituttua myyj\u00e4\u00e4 kuten aina. T\u00e4ll\u00e4 kertaa en kuullut h\u00e4nen vastaustaan, eik\u00e4 h\u00e4n […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[468],"tags":[610],"class_list":["post-271","post","type-post","status-publish","format-standard","hentry","category-puodin-kuulumiset","tag-asiakaspalvelu"],"yoast_head":"\nAsiakaspalvelu on vaikeaa - Pellavasyd\u00e4n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pellavasydan.fi\/?p=271\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asiakaspalvelu on vaikeaa - Pellavasyd\u00e4n\" \/>\n<meta property=\"og:description\" content=\"Mink\u00e4laista on sinun mielest\u00e4si hyv\u00e4 asiakaspalvelu? 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Miten k\u00e4ytt\u00e4ytyy hyv\u00e4 asiakaspalvelija? Onko t\u00e4rke\u00e4mp\u00e4\u00e4, ett\u00e4 h\u00e4n on iloinen ja hyv\u00e4ntuulinen vai se, ett\u00e4 osaa edustamansa alan? T\u00e4m\u00e4 kysymys nousi j\u00e4lleen kerran mieleeni, kun sain samalla viikolla pariinkin kertaan mieleenpainuvaa palvelua. K\u00e4vin tutussa liikkeess\u00e4 ja tervehdin puolituttua myyj\u00e4\u00e4 kuten aina. T\u00e4ll\u00e4 kertaa en kuullut h\u00e4nen vastaustaan, eik\u00e4 h\u00e4n […]","og_url":"https:\/\/pellavasydan.fi\/?p=271","og_site_name":"Pellavasyd\u00e4n","article_published_time":"2019-07-26T06:58:00+00:00","article_modified_time":"2022-04-22T07:59:00+00:00","og_image":[{"url":"https:\/\/1.bp.blogspot.com\/-A5XDGuMwzbg\/XTmVV3OeVlI\/AAAAAAAAWe4\/pd1wkHHRwD8jHEUawGsf8lp8c6TtxYFRwCLcBGAs\/s640\/asiakaspalvelu2.jpg","type":"","width":"","height":""}],"author":"Pellavasyd\u00e4n","twitter_card":"summary_large_image","twitter_misc":{"Kirjoittanut":"Pellavasyd\u00e4n","Arvioitu lukuaika":"3 minuuttia"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/pellavasydan.fi\/?p=271#article","isPartOf":{"@id":"https:\/\/pellavasydan.fi\/?p=271"},"author":{"name":"Pellavasyd\u00e4n","@id":"https:\/\/pellavasydan.fi\/#\/schema\/person\/83910a95d07530800b81e6aaa29949e3"},"headline":"Asiakaspalvelu on vaikeaa","datePublished":"2019-07-26T06:58:00+00:00","dateModified":"2022-04-22T07:59:00+00:00","mainEntityOfPage":{"@id":"https:\/\/pellavasydan.fi\/?p=271"},"wordCount":574,"commentCount":0,"publisher":{"@id":"https:\/\/pellavasydan.fi\/#organization"},"image":{"@id":"https:\/\/pellavasydan.fi\/?p=271#primaryimage"},"thumbnailUrl":"https:\/\/1.bp.blogspot.com\/-A5XDGuMwzbg\/XTmVV3OeVlI\/AAAAAAAAWe4\/pd1wkHHRwD8jHEUawGsf8lp8c6TtxYFRwCLcBGAs\/s640\/asiakaspalvelu2.jpg","keywords":["asiakaspalvelu"],"articleSection":["Puodin kuulumiset"],"inLanguage":"fi","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/pellavasydan.fi\/?p=271#respond"]}]},{"@type":"WebPage","@id":"https:\/\/pellavasydan.fi\/?p=271","url":"https:\/\/pellavasydan.fi\/?p=271","name":"Asiakaspalvelu on vaikeaa - 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